Refund & Shipping Policies

Refund policy:

When purchasing and completing an order with Highland Cactus LLC, Buyer agrees, accepts, and  understands to our terms and conditions listed below.

Our processing time is (1-2 business days, unless your item is a custom order, in the case the item is a custom order, it will say in the description of the item you purchased.)

Final Sale Items Include:

• Sale Items cannot be returned. All sales are final on clearance or on sale.
• Discounted items are final sale.
• All footwear is final sale
• Other Final Sale Items: Bodysuits, Swimwear, Bralettes, Seasonal, Shoes/Footwear, Jewelry, Tumblers/Mugs, Blankets, Bags, Backpacks, Purses, Purse Straps, Custom Orders, and all Accessories
• Any items sold at Vendor Shows are a Final Sale Item

NO EXCHANGES:

Due to the high volume of orders, we do not offer exchanges!

Once an item/items has been "purchased", no refunds will be issued, it will only be store credit even if the item hasn't shipped

Buyer is responsible to make sure the size/quantity is correct before ordering. Once ordered, we are no longer able to change sizing due to the fast packaging and shipping.

If an exchange and/or return is accepted, you as the customer will bear the expenses of the shipping. 

If you receive an incorrect item in your order, you have 48 hours after the package has been delivered to let us know via email : shophighlandcactus@gmail.com

• If item(s) need to be returned, we must be contacted within 48 hours of the delivery date.

• All items must be returned 7 days from the date you received your order. Returns must have original tags and be in original condition. This includes no: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc.
• NO EXCHANGES! Due to the high volume of orders, we do not offer exchanges!
• If you need to return an item, please contact shophighlandcactus@gmail.com, we do NOT do returns via social media.
• All shipping costs are NON refundable, if you need to return an item, the buyer is in charge of paying to ship it back to us. We highly recommend paying for Insurance, just in case anything it gets damaged in the mail.

For all returns, there is a restocking fee of 10%. Initial shipping charges will not be refunded. Example (If your item costs $10.00 , 10% would be $1.00, you would be charged $1.00 for your restocking fee.)

Due to our system, store credits are only to be used on our online website. They are NOT allowed at vendor shows, or on our app.

Items will NOT be accepted after the 7 days.

Highland Cactus has the right to refuse services

Codes & Credits are for online store shopping only, they are NOT allowed at vendor events.

Checks are NOT accepted, no exceptions.

Gift Cards/Store Credits & Discount Codes can't be combined with each other, and they may only be used on our online website. 

If an item is damaged, please email shophighlandcactus@gmail.com photos of the damaged items two days within receiving. Highland Cactus LLC is NOT responsible for damaged items in shipping. 

If you get an item, and it is damaged, or not the correct item you purchased, you must reach out to us via email within 2 days of the item being delivered, or it will be considered wear + tear. 

We do NOT send out paper invoices or packaging slips, if you want to find these items, please search your email for the receipt.

Please read the washing instructions. We are not responsible if an item shrinks once washing if it said to hang dry

Colors may have a slight difference in color due to lighting in photos

• Shipping costs are NOT refundable. Customer is responsible for the shipping cost on returns.
• Highland Cactus LLC  ships internationally at the buyers full cost ( Shipping may be more than what is charged at checkout, if that happens, you will receive an email letting you know with the price difference.)
• Once a package is dropped off at USPS, we are no longer responsible for it.
• Once an order is processed the shipping process begins.

 

Double check and Triple Check your address. We may not get your email before the item has been shipped. If a package is sent back to us, it will be at the buyers cost to reship the package

Highland Cactus LLC is in no way responsible for lost, stolen, or damaged packages. Once is a package is marked as "Delivered", if lost, package needs to be claimed with your local post office, and/or law enforcement.

HIGHLAND CACTUS LLC TERMS.

If a customer files a claim, and the item was delivered, we have the rights to press charges

• Some leathers, cowhides and fabrics/patterns may vary. Please keep this in mind when placing an order, as we are not responsible for pattern/color variation.